Customer relationship management
These business simulations and serious games aim at developing the skills of sales people, managers and future managers in the field of sales negotiations. These business games can be played online, alone or in teams of 2 to 4 people, preferably under the supervision of an expert trainer. "Train the trainer" sessions can be planned for organizations willing to master their own training programs.
BtoC - Customer relationship in retail (E-Selling Game)
Training goal : mastering the art of customer relationship in a sales point
E-Selling Game is an immersive behaviour training game that leads the trainer in a virtual shop in 3D and allows him to slip into the shoes of a salesman in order to improve his interpersonal and sales skills. He will be able to test his business performance through a serie of virtual dialogues staging all relational aspects involved in a face to face sale.
BtoC - Customer relationship over the phone (E-Calling Game)
Training goal : mastering the art of customer relationship over the phone
E-Calling Game is an immersive behaviour training game that leads the trainer in a virtual call center in 3D and allows him to slip into the shoes of a call center operator in order to improve his interpersonal skills. He will have access to a serie of exercises divided into different modules, each of them corresponding to one aspect of the trade.