Learning games, behaviour training games, awareness games

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Customer relationship management

These business simulations and serious games aim at developing the skills of sales people, managers and future managers in the field of sales negotiations and project negotiations that include stakeholders with conflicting interests. These business games can be played online, alone or in teams of 2 to 4 people, preferably under the supervision of an expert trainer. "Train the trainer" sessions can be planned for organizations willing to master their own training programs.

 

 

E-Selling Game - dialogue2

 

BtoC - Customer relationship in retail (E-Selling Game)

Training goal : mastering the art of customer relationship in a sales point

E-Selling Game is an immersive behaviour training game that leads the trainer in a virtual shop in 3D and allows him to slip into the shoes of a salesman in order to improve his interpersonal and sales skills. He will be able to test his business performance through a serie of virtual dialogues staging all relational aspects involved in a face to face sale.

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BtoC - Customer relationship over the phone (E-Calling Game)

Training goal : mastering the art of customer relationship over the phone

E-Calling Game is an immersive behaviour training game that leads the trainer in a virtual call center in 3D and allows him to slip into the shoes of a call center operator in order to improve his interpersonal skills. He will have access to a serie of exercises divided into different modules, each of them corresponding to one aspect of the trade.

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BtoB - Analysis of a customer's needs

Training goals : mastering the discovery phase of any BtoB sales meeting.

In any sales meeting, it is essential to accurately analyse the client's needs so as to increase the sales performance. The players will learn how to start a sales meeting with an adequate presentation, identify the steps of any sales process and develop a sales strategy. They will adequately apply the questioning techniques to identify the customer's needs and will be able to detect potential errors in the sales process. Players will practice the basics of active listening and apply the best practices to be prepared for closing a sale. 

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BtoB - Complex selling (Quidem)

Training goals : developing the ability to manage complex sales

Quidem Complex selling simulation brings to life the challenge of gaining approval from a range of different ‘buyers’ at a prospect organisation in order to achieve a sale.

Participants develop key complex selling skills such as :

• identify key client individuals, their role and influence

• uncover the rational and non-rational factors that drive buyer attitudes  

• understand the decision-making process and timeframe

• develop a communication plan, ask the right questions

• create a proposal matching client's needs and focusing the value

• manage the sale internally

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